Refund Policy for Simplex Ghana

Thank you for shopping with Simplex Ghana. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund policy under the following terms:

1. Eligibility for Refunds

Refunds are available under the following circumstances:

• The product is defective or damaged upon arrival.
• You received an incorrect item.
• The product does not match the description provided on our website.

Please note that not all products are eligible for a refund, such as those marked as final sale or clearance items, or those that are opened or used unless the product is defective.

2. Return Period

You may request a refund within 7 days of receiving your order. To initiate a refund, you must notify us via email at [email protected] within this period. After this timeframe, returns and refunds will no longer be accepted.

3. Conditions for Returns

• The product must be unused, unopened, and in its original packaging.
• The item should be in the same condition as when it was delivered.
• The original invoice or proof of purchase must be provided.

4. Non-Refundable Items

The following items are non-refundable:

• Products that have been used or installed (e.g., smartphones, laptops, home appliances, etc.).
• Items purchased during a sale, unless specified.
• Gift cards or downloadable software products.

5. Refund Process

Once your return is approved, we will process the refund to your original payment method within 7 business days. The refund may take additional time depending on your bank or payment provider. Shipping charges are non-refundable, and the cost of returning the item will be your responsibility unless the product is defective or incorrect.

6. Exchange Policy

If you prefer an exchange rather than a refund, please contact our support team. We will assess the request and may offer an exchange based on availability and eligibility.

7. Faulty or Damaged Products

If your product arrives damaged or is defective, please contact our customer support team within 7 days of receiving the product. You may be entitled to a full refund or replacement, depending on the situation.

8. How to Return an Item

To initiate a return, please follow these steps:

1. Contact us at [email protected] with your order number and a description of the issue.
2. Our team will guide you through the return process and provide you with a return shipping address if applicable.
3. Once we receive the returned product and verify its condition, we will process your refund or replacement.

9. Shipping Fees

Please note that shipping fees for returns or exchanges are at your expense unless the product is damaged, defective, or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for your return. Simplex Ghana is not responsible for any lost or undelivered return shipments.

10. Customer Support

If you have any questions regarding our refund policy or need assistance with a return, please reach out to us at:

Email: [email protected]
 

We are committed to ensuring you have a great shopping experience and will do our best to resolve any issues promptly.

Last Updated: 30th November, 2024